Cancellation Policy

In the event of a cancellation made with 31 days or more notice to Owner in writing, the deposit will be refunded, less a 5% cancellation fee of the total amount. For cancellations 7 -30 days prior to arrival date, the deposit will be refunded less a 50% cancellation fee of the total amount. Your deposit will be forfeited in the event of a cancellation for ANY REASON less than 7 days of your reservation arrival date. All cancellation fees are based on the full accommodation cost for the period of the booking.

31 days = 5% cancelation fee
8 -30 days = 50% cancelation fee
less than 7 days = 100% cancelation fee

In the event that we are able to re-rent the property for your reserved dates, your deposit will be refunded less a 20% administrative fee. We recommend that you purchase travel insurance to cover you against any unforeseen circumstances. We have partnered with Nationwide Insurance Co to offer our guests travel protection against cancellations due to a variety of events, as well as medical, emergency evacuation coverage and other benefits. Please visit www.travelprotection.insure/410-15.html for additional information.

Exceptions to the cancellation policy:
Hurricane Exception: In the event of a named storm which is forecasted to pass less than 100 miles from St. John within 48 hours, a full refund less a 5% processing fee will be given.

Deposit Policy

Your deposit to hold your dates (the amount due at booking) will consist of 50% of the total price of your reservation. The remaining 50%, as well as the security deposit, and a 12.5% Virgin Islands Hotel Tax are due 30 days prior to your arrival date OR in accordance to your signed rental agreement.

St. John Travel Tips

Regardless of where you’re headed in the U.S. Virgin Islands, visitors must fly into either St. Croix or St. Thomas, both of which have airports. The U.S. Virgin Islands are readily accessible from the American mainland. St. John does not have an airport. The closest airport is St. Thomas in the USVI capital city of Charlotte Amalie. There is also a ferry to get to St. John is on the other side of St. Thomas from the airport. There are two main airports on the USVI: Henry E. Rohlsen Airport (STX/TISX), also known as HERA, and Cyril E. King Airport (STT), also known as CEKA. If there is no direct flight from where you are, the islands can also be reached through common hubs like New York, Miami, Atlanta, Charlotte, Chicago, Dallas-Fort Worth, Philadelphia, Ft. Lauderdale, Boston, Detroit, Minneapolis-St. Paul, and Washington D.C. In addition several flights depart every day from San Juan, Puerto Rico to St. Thomas. Since most flights are offered every day throughout the year, the Virgin Islands are very well connected, making them an attractive location easily reached even on short notice.

Transportation

Once you arrive on St. Thomas, you have several options to continue to The Hills. The most common option is to taxi to Red Hook and board the hourly ferry to Cruz Bay, St. John.

Upon arriving on St. John, taxis line the street near the ferry. Just ask any driver to take you to The Hills and they will direct you to a taxi heading that way.

Alternatively, our concierge can help you arrange airport to villa transportation including a private taxi, a luxury car or SUV, private water transport, even a helicopter. After you complete the booking process, these transportation options will be provided for you. Once you decide, our team will facilitate getting everything set for your arrival. 

Renting a car is also an option.